The NOT SO GOOD deal at Staples

Friday, December 14th, 2007 at 6:57 pm

I am a little twirked! It is a small thing, and I am not out any money, but I am still irritated by it all.

So, some of you may remember my sweet Staples deal where you get FREE Cadbury Cookies with any order, right? Well, I did it, saw that my order shipped, and waited for it to arrive. Two days later it did but my cookies never made it into the box. No problem. I called Staples and they assured me that even though they were shown as being out of stock on the website they did have some in a different warehouse and they were being re-shipped and I would have them the following Monday. Not long after that they showed back up on the website as being back in stock again. I was pretty sure then that I would get my cookie tin this time.

Well, Monday rolled around and I waited for my cookies. At about 5:30 I called to ask how they were being shipped and when I should expect them because we were planning to leave town. The friendly lady on the phone told me that they were coming UPS and could be delivered anytime up until about 8pm during the holidays and that they were scheduled for delivery on that day.
So I waited.
Tuesday came, still no cookies. I called them again and was put on hold for a time and time and a half and when the lady came back on the phone she said that those cookie tins were never a real offer and nobody was getting them. She told me that they were never shipped out and the computer just kept accepting and then scratching the cookie tins off of every body’s order.

I checked Staples right then and the Cookie Tins were still being offered as a freebie with any Staples purchase.
Even more irritating is that they are still being offered for free now, 4 days AFTER I last talked to them! I put some photo paper and ink in my cart, added the cookies, and my total doesn’t reflect any cost at all for the cookies! I even added six tins and although the cost is showing up in the cart, my total shows the cost of the cookies to be $0.00!

Is Staples trying to pull a scam on us to get us to order stuff knowing that there will be no freebie sent out or are they just having major computer malfunctions? You would think that through all this mess (and I am sure that I am not the only one) they would have figured out to take the offer OFF THE WEBSITE!!!

Like I said, I am not out any money but I sure am irritated by it all.